Parking FAQ

Citations

Why was my car towed/booted?

If a vehicle is parked on one of our parking facilities and has not paid the required fee, our signage clearly states that we may elect to ticket, tow or immobilize that vehicle.  Cars that have multiple unpaid tickets may be towed or booted when parked on any of our parking facilities at any time.  We comply with all city laws and ordinances regarding towing and booting.  If your car has been booted, please follow the instructions placed on your vehicle to have the boot removed.  If your car is not at the parking facility when you return, please call our local office for more information or you may call the towing company shown on the signs at our facility.  The numbers for the towing companies are listed below but are subject to change at any time. You will be responsible for paying the tow/booting fee along with all outstanding citations.


Atlanta
PPS Booting Company 1866-608-5317
A Tow Towing Company 404-577-8950


Dallas
All Cities Towing 214-637-9003


Cincinnati
At Your Service Towing 513-251-9484


Columbus
Shamrock Towing 614-882-3555
For booting call the office 614-224-3827

How do I dispute a citation?

To dispute a citation you must contact your local office by phone within 24 hours of receiving your ticket.

Why are there different prices on my citation?

If your citation is paid within 24 hours we offer a discount but the longer you wait to pay your citation the more it will cost.

During the launch of our website please allow 24 hours for your citation to be posted online. The discounted rate will apply for at least 48 hours.

How do I pay a citation?

Please allow 24 hours for your citation to be posted online

Citations can be paid in several ways:

1. Online with a credit card by clicking the pay citation link. You will need your citation and/or your license plate number to search our database.

2. When available, put the correct amount shown on the citation in the ticket envelope you received and insert in the meter. Make sure the citation number is included with your payment.

3. Call our local office and pay with a credit card. You will need your citation and/or your license plate number to search our database.

4. Mail your ticket and payment to our local office – the ticket is pre-addressed. Make sure the citation number is included with your payment.

Lots

How do I get a monthly permit if I am a NEW parker?

Most of our parking facilities with monthly parking offer several ways to set up monthly parking.

1. You may purchase a permit by setting up an account via our online registration and paying with any major credit/debit card. Visit our find parking page to find the lot you are looking for and there you will be directed to sign up for our online services and be able to buy a parking pass. Your permit will then be mailed to you; Columbus does charge a $1.50 administrative fee for mailing. 

2. You can come into our nearest office to purchase and pick up a permit.

3. You can call our local office and pay for a permit using any major credit/debit card. The permit will then be mailed to you.

4. For parking facilities that use cardkeys or automated vehicle identification devices (AVI or pucks) for access, you will need to visit our office to set up your account for the first time and pick up your cardkey or AVI device.

5. To set up recurring credit card payment you must make a onetime visit to one of our offices.

If you will receive your permit by mail, BE SURE to make your payment 5 to 7 days BEFORE the beginning of the month so that your permit is received by the 1st of the month. If you have not received your permit by the 1st of the month, you are required to pay the daily parking fee until your permit arrives. Contact our local office if you have any question.

How do I get a new monthly permit if I am a REGULAR or PREVIOUS parker?

Most of our parking facilities with monthly parking offer several ways to pay for your monthly permit each month.

1. You may purchase a permit via our online option and paying with any major credit/debit card. Your permit will then be mailed to you; Columbus does charge a $1.50 administrative fee for mailing. 

2. You can come into our nearest office to purchase and pick up your new permit. 

3. You can call our local office and pay for your permit using any major credit/debit card. Your permit will then be mailed to you.

4. You may set up a recurring payment using your credit card by completing the appropriate forms. Your credit card will be charged 7 to 10 days before the beginning of the month. Your permit will be mailed to you each month when your credit card payment is processed.

5. For parking facilities that use cardkeys or AVI devices for access, you may pay monthly using one of the above methods. If your payment is not received by the 1st of the month, your cardkey or AVI device may be immediately deactivated and you may be required to pay a fee to reactivate it.

If you will receive your permit by mail, BE SURE to make your payment 5 to 7 days BEFORE the beginning of the month so that your permit is received by the 1st of the month. If you have not received your permit by the 1st of the month, you are required to pay the daily parking fee until your permit arrives. Contact our local office if you have any question.

I did not receive my new monthly parking permit for the current month?

If you made your payment at least 7 days before the 1st of the month, please contact your local office immediately. Be advised that you are responsible for paying the daily parking fee until you receive monthly permit and display it on your vehicle as required. If you park and do not display a valid permit, your vehicle is subject to ticketing, towing or booting.

How do I redeem my refund receipt from the pay machine?

Our pay machines are not able to give cash refunds. If you do not have exact change and choose to over pay with cash the machine will issue a refund receipt (only applicable in Cincinnati, Columbus and Dallas). To redeem the refund you must mail in your receipt with a self addressed envelope or visit your local office in person (excluding Columbus).

If you have further questions or concerns please contact your local office.

Can I set up recurring payments to pay for my monthly parking?

To set up a recurring payment of your monthly parking via your credit card, you will need to come into your local office to complete the agreement form. Your credit card payment will be run approximately 10 days before the 1st of each month, and your permit will be mailed to you.  (No permit is mailed to parkers who utilize cardkey or AVI access.)

To cancel your recurring payment you will need to send written notice to your local office at least 30 days before the 1st of the month.  If we receive this after we have mailed your monthly permit, you will need to return the permit before a credit can be processed.

How long is my permit valid?

Permits are valid from the 1st of the month that is printed on the permit until the last day of that month. After the month ends, you will need to pay for and receive a new permit. If you park and use an expired monthly permit, you will be subject to a citation, towing or booting.

How do I cancel my parking permit?

If you do not want to renew your parking for one of our parking facilities that uses a monthly permit and you are not set up for a recurring credit card payment, you may simply stop making payments.  You will not be issued a permit and your parking privileges will cease.  If you have been issued a cardkey or AVI device or puck, your access will be deactivated, but you must come to our office to return the device in order to receive a refund of your deposit.
If you set up a recurring payment, you must contact our local office to cancel your payment before it is processed and your permit is mailed to you.

What happens if I need to cancel my parking during the month; will I receive a refund for the portion of the month I did not park?
We may pro-rate a refund of your monthly parking fee.  However, you must return your permit and/or AVI device at our office in order to receive a refund.  To determine if you can receive a refund, please contact our
local office.

Can I use my monthly permit to park during special events?

Permits are usually valid during special events that occur on regular business days (M-F) during regular hours (6 am to 6 pm), excluding holidays. Permits may not be valid during non-business day hours, weekends or holidays. If you have a question about a specific day or time, please contact your local office.

Can I rent all or a portion of your facility for my event? Wedding, fair, event staging, etc…

Yes.  You may arrange parking for your guests, patrons, or business associates in advance by contacting our local office.  Advance payment may be required.

Many of our surface parking lots have been used as locations for events such as musical entertainment, festivals, barbecues, promotional tents and displays, and others! Please contact our local office for scheduling and pricing information.  You may be required to sign an agreement, provide insurance coverage or comply with other requirements based on the type of event.

My cardkey, puck or AVI device is not working?

If you made your payment at least 2 business days before the 1st of the month, please contact your local office immediately.

If you did not make your payment on time, your cardkey or AVI device may have been deactivated. If you wish to reactivate, please contact your local office immediately. A reactivation fee may be due.

Be advised that you are responsible for paying the daily parking fee until your access is reactivated.

How do I use my mobile phone to pay for parking?

We utilize the parking app, Passport Parking for mobile payments in Atlanta and Columbus. This app is available for download on IOS and android devices.

What costs are associated with PassportParking Mobile Pay?
Registering with PassportParking Mobile Pay is free of charge. Usual parking rates still apply, along with a .35 cents convenience fee charged to your credit or debit card.

Is it safe to do a credit card transaction over the phone?
Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.

Do I get a receipt?
Yes. All transactions can be viewed by logging into you PassportParking Mobile Pay account. You also have the ability to receive receipts via email or simply printing directly from your account.

How does the Parking Enforcement know that I have paid through PassportParking Mobile Pay?
When you make your payment with PassportParking Mobile Pay, the zone and space information you enter is sent to the location host system and registered immediately. 

Contact Information
PassportParking Help Desk
704-817-2500

When are your facilities open?

Most of our surface lots are open 24 hours a day and 7 days a week. Some of our garages close at night. For more information visit our find parking page to search for a particular lots information.

We do have early bird hours on some lots, please visit the parking lot page for hours.